Shipping policy

This policy explains how HYPER IT processes and delivers your order within South Africa.

Order processing time

Orders are processed within 1-2 working days of payment being confirmed. You will receive an email confirmation once your order has been placed, and a further notification once it has been dispatched.

Delivery times

Standard delivery across South Africa takes approximately 7-11 working days from dispatch, depending on your location. Deliveries to major metro areas are often quicker; deliveries to more remote areas may take a little longer. Working days exclude weekends and South African public holidays.

Delivery areas

We currently deliver to addresses within South Africa only. If you have a special delivery request, get in touch through our contact form before placing your order.

Shipping costs

Shipping costs, if any, are calculated and shown at checkout before you complete payment, based on your delivery address and the items in your cart.

Tracking your order

Where a tracking number is available from our courier, it will be emailed to you once your order is dispatched so you can follow its progress.

Delays and failed deliveries

While we and our courier partners work hard to deliver within the estimated timeframe, delays can occasionally occur due to courier volumes, weather, or address issues outside our control. If your order hasn't arrived within the expected window, get in touch through our contact form with your order number and we will investigate with our courier.

Please ensure your delivery address and contact number are correct at checkout — we are not responsible for delays or failed deliveries caused by incorrect address information supplied by the customer, though we will always try to assist in resolving these issues.