Refund policy

At HYPER IT ("we", "us", "our"), we want you to be confident when you shop with us. This Refund, Returns and Cancellation Policy explains your rights and how to exercise them.

Your right to cancel and our 21-day return window

Under the Consumer Protection Act 68 of 2008 (CPA), if you purchased your order online or by other distance means, you have the right to cancel your order and return the goods within 7 (seven) calendar days of receiving them, without needing to give a reason.

HYPER IT goes beyond this legal minimum: we offer an extended 21-day return window from the date you receive your order. To exercise this right, submit a request through our contact form within 21 days of delivery with your order number. Goods must be returned unused, in their original packaging, with all accessories and documentation included, and in a condition suitable for resale. You are responsible for reasonable care of the goods while they are in your possession.

Order cancellations before dispatch

If you need to cancel an order before it has been dispatched, submit a request through our contact form as soon as possible with your order number. If the order has not yet shipped, we will cancel it and refund you in full. If it has already been handed to our courier, the return process below will apply instead.

Damaged, defective or incorrect items

If an item arrives damaged, faulty, or different from what you ordered, please get in touch within 21 days of delivery through our contact form with your order number and photos of the item and packaging. We will arrange a replacement, repair, or full refund (including reasonable return shipping costs) in line with your rights under the CPA, at no cost to you.

Non-returnable items

For hygiene and safety reasons, items that have been used, installed in a vehicle in a way that shows signs of wear, or that are missing original packaging or accessories may not qualify for a full refund outside of a manufacturing defect. We assess each return individually and will always act in line with the CPA.

How to start a return, exchange or cancellation

1. Submit a request through our contact form with your order number, the item(s) involved, and the reason for the return.

2. We will confirm the return and provide instructions on where to send the item, or arrange a collection where applicable.

3. Once we receive and inspect the returned item, we will notify you of the outcome and process any refund or exchange due.

Refunds

Approved refunds are issued to your original payment method (via Yoco or Payfast, depending on how you paid) within 14-21 working days of us receiving and inspecting the returned item. Please note your bank or card issuer may take a few additional days to reflect the refund in your account.